Refund and Return Policy

Return and Refund Policy

At Queen’s Oils and Herbs, we value our customers’ satisfaction and strive to ensure a unique shopping experience. Our return and refund policy is as follows:

1. Return Conditions
Customers can return products within 7 days of receipt.

Products must be unused and in their original condition with all accessories and packaging.

Opened products or those showing signs of use cannot be returned.

2. Exchange Conditions
Exchanges are permitted for damaged or defective products upon receipt.

Any damage or defect must be reported within 48 hours of receiving the product, along with supporting evidence (photos of the product).

3. Refund
Refunds will be issued after the product has been inspected and its condition verified.

Refunds will be processed using the same payment method used for the original purchase.

The refund process may take 5 to 10 business days.

4. Products Not Covered by the Refund Policy

Discounted products or products purchased as part of special offers.

Customized products or products specially prepared for the customer. 5. Steps to Request a Refund or Return
Contact us via email or customer service number:
Email: info@queennaturaleg.com
Phone: +20 10 63974606
Provide order details along with proof of purchase and photos of the product (if necessary).

We will review your request and contact you to complete the process.

6. Additional Conditions
The customer is responsible for return shipping costs unless the product is damaged or defective.

The store reserves the right to refuse a return request if the above conditions are not met.